Delivery Team Lead

monday.com; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing SaaS company is seeking a Delivery Team Lead to manage their EMEA Delivery Managers in London. This strategic role involves overseeing both pre-sales and post-sales services, ensuring seamless execution for enterprise customers. The ideal candidate has 7+ years in Professional Services and 2+ years in leadership roles, with proven success in project management and cross-functional collaboration. Join a culture of transparency and customer obsession while driving operational excellence across teams.

Qualifications

• 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery.
• 2+ years people leadership experience.
• Proven success in enterprise project/portfolio management.
• Experience with pre-sales services including scoping and SOWs.

Responsibilities

• Lead, coach, and develop a high-performing EMEA delivery team.
• Own the health and performance of the EMEA delivery portfolio.
• Partner with Sales and other departments for project execution.
• Drive process improvements in delivery methodologies.

Skills

Professional Services

Project Management

Leadership

Cross-functional collaboration

Analytical skills

Strong communication

Job description

Delivery Team Lead – EMEA (Professional Services)

Our Professional Services team is growing fast, and we’re looking for a Delivery Team Lead to manage our EMEA Delivery Managers and Engagement Managers in London. This is a strategic leadership role covering both pre‑sales and post‑sales services, ensuring seamless execution and strong outcomes for our enterprise customers.

Why You’ll Love It

• Shape a critical function in a hyper-growth SaaS company.
• High visibility and influence across both commercial and delivery operations.
• Work with talented teams across EMEA and globally.
• A culture built on transparency, ownership, and customer obsession.

Team & Operational Leadership

• Lead, coach, and develop a high‑performing EMEA delivery team.
• Set clear priorities, KPIs, and delivery standards; drive accountability and operational excellence.
• Oversee capacity planning, hiring, onboarding, and workload distribution.
• Build a collaborative, customer‑focused culture across delivery and pre‑sales.
• Establish reporting for portfolio health, KPIs, and performance.
• Drive process improvements to increase efficiency, predictability, and quality.
• Support regional and global Professional Services strategy.

Post‑Sales Delivery Oversight

• Own the health and performance of the EMEA delivery portfolio.
• Ensure consistent use of delivery methodologies, playbooks, and standards.
• Oversee project initiation, scoping, timelines, resource allocation, and customer communication.
• Lead governance across risks, escalations, CSAT, utilization, scope control, and reporting.
• Partner with Sales, CS, Solutions, Finance, and Partners to ensure smooth execution and billing.
• Act as senior escalation point for strategic accounts.
• Lead services scoping, solutioning, and SOW creation during pre‑sales.
• Partner with Sales to improve service attach rates and commercial outcomes.
• Refine pre‑sales processes, enablement, and approval flows.
• Support services positioning, pricing, and cross‑functional alignment.
• Contribute to evolving the services portfolio based on customer and market needs.

Your Experience & Skills

• 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery.
• 2+ years people leadership experience.
• Proven success in enterprise project/portfolio management and cross‑functional collaboration.
• Experience with pre‑sales services (scoping, SOWs, resource estimation).
• Strong delivery methodologies and PM frameworks knowledge (PMP/PMI a plus).
• Highly organized, analytical, and process‑driven.
• Excellent communication and executive presence.
• High energy, adaptability, and a passion for customer impact.
• Technical background (APIs/integrations) is an advantage.

We believe in equal opportunity.

At monday.com, we believe everyone should feel they belong – exactly as they are. We’re an equal‑opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.

Meet the Services team

We enable our customers to achieve their business goal, by transforming the way their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com-based solutions.