Delivery Manager - CCaaS & GenesysCloud Lead

Kerv; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading cloud services provider in the United Kingdom is seeking a Project Manager / Delivery Manager to onboard new customers and manage project deliveries. The role involves understanding customer requirements, leading workshops, and coordinating project governance. Ideal candidates will have excellent communication skills, experience with CCaaS applications like GenesysCloud, and knowledge of project management methodologies such as Prince II and AGILE. This position may require some national and international travel.

Qualifications

• Excellent communication skills required.
• Experience with CCaaS applications, particularly GenesysCloud.
• Familiarity with Prince II and AGILE methodologies needed.
• Strong interpersonal skills to manage customer relationships.
• Must have delivered at least 3 successful projects.

Responsibilities

• Understanding and documenting customer requirements.
• Estimating delivery effort and validating project scope.
• Coordinating customer engagement and leading workshops.
• Maintaining project governance and documenting changes.
• Contributing to improving project delivery practices.

Skills

Communication skills

Knowledge of CCaaS applications

Documentation skills

Prince II project management

AGILE methodologies

Interpersonal skills

Project delivery experience

Tools

JIRA

Job description

A leading cloud services provider in the United Kingdom is seeking a Project Manager / Delivery Manager to onboard new customers and manage project deliveries. The role involves understanding customer requirements, leading workshops, and coordinating project governance. Ideal candidates will have excellent communication skills, experience with CCaaS applications like GenesysCloud, and knowledge of project management methodologies such as Prince II and AGILE. This position may require some national and international travel.