Delivery Administrator

Focus Group; Shoreham-by-Sea, Carlisle, Truro; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology provider in Shoreham-by-Sea is seeking an organized professional to join their Delivery Support team. In this role, you will manage the procurement of IT equipment, ensuring timely order processing and excellent customer service. With a focus on detail and effective communication, you will contribute to efficiency in a dynamic environment. This position celebrates diversity and values passion and potential above all, offering a supportive workplace for everyone.

Benefits

24 days holiday plus bank holidays

Paid volunteering days

Referral rewards

Social events

Qualifications

• Calm and organized to manage workloads effectively.
• Willingness to learn new skills and develop personally.
• Excellent verbal and written communication skills.
• Accurate numeracy, writing, and data entry skills.
• Customer service-focused, prepared to own issues.

Responsibilities

• Review and purchase equipment from suppliers.
• Order IT equipment for customers and internal purposes.
• Track equipment orders and confirm successful delivery.
• Organize returns of unwanted or faulty equipment.
• Raise and bill additional handset orders.
• Place new line feature orders.
• Invoice customers for all orders.

Skills

Organizational skills

Attention to detail

Communication skills

Numeracy skills

Customer service focus

Proactive learning

Job description

Location - Shoreham by Sea, Carlisle or Truro

Start date: February 2026

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday
• Give Back: Enjoy paid volunteering days to support causes you care about
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

As part of the Delivery Support department you will be part of the Orders Hub processing new orders across a wide range of products, procuring equipment and invoicing completed works.

Key Responsibilities:

• Reviewing ‘best price’ before purchasing equipment through our suppliers
• Ordering IT equipment that is required for customer orders and internal purposes • Liaising with other departments to ensure all equipment is ordered in a timely manner
• Tracking the equipment order and ensuring that the delivery was successful
• Organising the return of unwanted, unused, or faulty equipment
• Raising and billing new additional handset orders
• Placing orders for new line features
• Invoicing customers for all orders placed

Skills & Experience:

• Calm and organized to ensure workloads are managed effectively - it gets busy and challenges arise
• Must have keen eye for detail due to nature of dealing with customer requirements
• Demonstrates willingness to learn new skills and continually develop oneself
• Excellent communications skills both verbal and written
• Accurate numeracy, written and data entry skills
• To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding
• Customer Service focused; be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer, and the business.
• Above all to actively contribute to ensuring an efficient and cohesive team effort.
• Experience with IT licensing and procurement is preferred

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.