Day Concierge - London, EC1A

Encoreestates; City of London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A property management company in London is seeking a proactive Concierge to deliver outstanding customer service and assist residents. Responsibilities include welcoming guests, problem-solving, conducting security checks, and maintaining a presentable environment. Ideal candidates will have strong communication skills and a customer service background. Benefits include annual leave, health services, and pension plan.

Benefits

24 Days Annual leave (Inclusive of Bank holidays)

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Qualifications

• Experience as a concierge is a plus, but strong customer service or security background is valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Greet residents and visitors warmly, making them feel at home.
• Address issues promptly, from maintenance to emergencies.
• Conduct regular site walk‑arounds and monitor CCTV.
• Handle and record deliveries for residents.
• Keep the concierge area and lobby presentable.
• Look out for health & safety hazards during patrol.
• Offer local area advice and recommendations.

Skills

Customer service experience

Excellent communication skills

Problem-solving

Health & safety awareness

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:London, EC1A
• Annual Salary:£30,000-£32,000
• Hours/Working Pattern:4 on 4 off, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
• Security: Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well‑being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan