Data Access & Commissions Lead — 12-Month Contract

Santander Consumer USA Inc.; Redhill; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading financial services company in Redhill is seeking a Data Access & Commissions Team Leader for a 12 Month Fixed Term Contract. This full-time role involves managing a team, delivering high service standards, and mentoring staff. Candidates should have previous management experience, excellent communication skills, and the ability to resolve complex customer queries. The position offers a competitive salary, holiday, and various benefits including an annual bonus and flexible benefits allowance.

Benefits

Competitive salary of £35,000 - £40,000

27 days holiday per annum plus bank holidays

Annual bonus based on performance

Flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at a reduced rate

Qualifications

• Previous management, coaching or mentoring experience is required.
• Excellent people management and interpersonal skills needed.
• Strong written communication skills are essential.

Responsibilities

• Monitor and produce daily and weekly statistics for the team.
• Develop, implement, and manage effective, consistent processes.
• Coach team members to deliver outstanding customer service.

Skills

Customer service experience

Management experience

Excellent communication skills

Attention to detail

Coaching and mentoring

Ability to cope under pressure

Job description

A leading financial services company in Redhill is seeking a Data Access & Commissions Team Leader for a 12 Month Fixed Term Contract. This full-time role involves managing a team, delivering high service standards, and mentoring staff. Candidates should have previous management experience, excellent communication skills, and the ability to resolve complex customer queries. The position offers a competitive salary, holiday, and various benefits including an annual bonus and flexible benefits allowance.