Cybersecurity Customer Support Engineer – Learn and Grow

Darktrace Ltd; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global AI cybersecurity leader located in Cambridge is seeking a Customer Support Engineer. In this role, you will provide outstanding technical support, ensuring customer satisfaction while developing a deep understanding of products. Training is provided, making no prior experience necessary. Ideal candidates will have strong troubleshooting skills, a scientific background, and the ability to excel in a fast-paced environment. This position includes various benefits such as private medical insurance and additional holiday days.

Benefits

23 days’ holiday + all public holidays

Additional day off for your birthday

Private medical insurance

Life insurance of 4 times your base salary

Salary sacrifice pension scheme

Enhanced family leave

Confidential Employee Assistance Program

Cycle to work scheme

Qualifications

• Genuine interest in technology and a willingness to learn.
• Proven ability to work with data and analytical tools.
• Understanding of networking and cyber security technologies (desirable).

Responsibilities

• Respond to support requests via the Darktrace Customer Portal.
• Explain software features and help customers maximize platform value.
• Ensure customer deployments run smoothly and efficiently.
• Act as a liaison between customers and the development team when issues arise.
• Support customer-facing teams with technical aspects of deployments.

Skills

Technical troubleshooting skills

Excellent customer service abilities

Effective communication

Teamwork

Analytical thinking

Education

Strong mathematical or scientific background

Job description

A global AI cybersecurity leader located in Cambridge is seeking a Customer Support Engineer. In this role, you will provide outstanding technical support, ensuring customer satisfaction while developing a deep understanding of products. Training is provided, making no prior experience necessary. Ideal candidates will have strong troubleshooting skills, a scientific background, and the ability to excel in a fast-paced environment. This position includes various benefits such as private medical insurance and additional holiday days.