Customer Technical Support Engineer – Customer Service

Telstar North America, Inc.; Leeds; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leader in aseptic and containment technology is seeking a Customer Support Engineer to provide expert service for pharma and life sciences equipment in the UK and internationally. Responsibilities include onsite service work, maintenance, and developing customer relationships, requiring strong technical skills and communication. Essential qualifications include HNC in Electrical or Mechanical Engineering and over five years of customer service experience. Competitive compensation and training opportunities will be provided.

Benefits

Competitive compensation

Comprehensive training

Opportunities for international travel

Qualifications

• 5+ years’ experience in a customer service/commissioning role in Engineering sector.
• Experience in Technical Operation of Containment and Air Handling Equipment.
• Full UK driving license & Passport Required.

Responsibilities

• Visit clients’ premises to carry out on-site service work and upgrade works.
• Perform site-based calibrations and maintenance.
• Develop close working relationships with existing and prospective customers.

Skills

Customer service

Field service

Technical communication

Calibration techniques

Airflow measurements

Education

HNC Electrical or Mechanical Engineering

Job description

At Syntegon Telstar UK Ltd., we represent the SyntegonTelstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia.

With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.

Tus funciones

As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies.

You’ll work within a flexible, multi‑skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands‑on position combines customer support, field service and commissioning both in the UK and internationally.

Key Responsibilities

• Visit clients’ premises to carry out on‑site service work and upgrade works.
• Perform site‑based calibrations and maintenance and record the results in service documentation.
• As UK and overseas travel is part of this role, an understanding and flexibility is required for the certain activities to manage our clients’ expectations.
• Ability to recognize the need for performance adjustments and recommendations and record the results.
• Complete validation documents and reports in accordance with client and cGMP standards.
• Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
• Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after‑sales business.

Tu perfil

Essential:

• HNC Electrical or Mechanical Engineering or suitable equivalent
• 5+ years’ experience in a customer service / commissioning role in Engineering sector
• Experience in Technical Operation of Containment and Air Handling Equipment
• Competencies: Instrument settings, calibration techniques
• Filter analysis, Airflow measurements, Pressure testing
• Follow established processes/systems and recommends improvements as appropriate
• Good communication skills and ability to work directly with customers
• Full UK driving license & Passport Required

Desirable:

• Experience with isolator or barrier systems in Pharma industry
• Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
• Technical knowledge of Freeze‑Drying Systems
• Analysis and Reporting

Más información

Why Join Us?

• Be part of a global leader in aseptic and containment technology
• Work in a highly skilled, multidisciplinary engineering & service team
• Opportunities for international travel and technical growth
• Competitive compensation and comprehensive training