Customer Supporter

Sanctuary Group; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit organization in East Midlands is seeking a Customer Supporter for its Retirement Communities Service. The role involves providing front of house reception duties, developing activities for customers, and maintaining a clean environment. Applicants should have good interpersonal skills and be willing to pursue an NVQ2 in Health and Social Care. The position offers excellent benefits including up to 30 days paid holiday, a pension scheme, and opportunities for flexible working. Join a team dedicated to supporting customers on their pathway to independence.

Benefits

At least 25 days paid holiday, rising to 30 days after 5 years

Pension scheme with employer contributions

Variety of online discounts and rewards

Health and well-being plans

Life assurance

Family friendly arrangements

Qualifications

• Previous experience working with a similar customer group is desirable.

Responsibilities

• Provide front of house reception duties.
• Develop innovative and varied individual and group activities.
• Promote and evaluate activities for customers.
• Assist customers to maintain integration into the wider community.
• Ensure a clean and comfortable environment.

Skills

Experience of developing and leading customer involvement activities

Good interpersonal and customer care skills

Experience with working to deadlines and prioritising workloads

Basic Microsoft Word and Excel skills

Education

NVQ2 in Health and Social Care or willingness to work towards it

Literacy and numeracy equivalent to at least GCSE Grade C in English and Maths

Job description

Customer Supporter – Retirement Communities Service, Greenwich Gardens

Department: Health and Social Care (Qualified and Non-Qualified) | Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 227123

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

Responsibilities

• Provide front of house reception duties
• Develop innovative and varied individual and group activities
• Promote and evaluate activities for customers, enabling them to reach their own potential
• Assist and encourage customers to access and maintain a level of integration into the wider community
• Work with other staff to ensure a clean and comfortable environment is maintained

Skills and experiences

• Experience of developing and leading customer involvement activities
• Previous experience working with a similar customer group is desirable
• Good interpersonal and customer care skills
• Experience with working to deadlines and prioritising workloads
• Basic Microsoft Word and Excel skills
• NVQ2 in Health and Social Care, or willing to work towards it
• Literacy and numeracy equivalent to at least GCSE Grade C in English and Maths

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 227123

Note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Home Care, Part Time, Customer Service, Healthcare

Provider: SAP as service provider