Customer Support Specialist - Hybrid Roles & Career Growth

Lloyds Bank plc; Norwich; On-site; GBP 25,000; Full time

Job summary

A leading financial services group is seeking a full-time Customer Support representative in Norwich. In this role, you will provide face-to-face assistance to customers while being part of a vibrant team. The position includes a clear career progression framework, competitive salary starting at £25,000 with potential increases based on skill development. You'll engage with customers directly and help them with their financial needs, working in an inclusive and diverse environment.

Benefits

Generous pension contribution

Annual performance-related bonus

Private medical benefit

Share schemes

Wellbeing initiatives

22 days’ holiday plus bank holidays

Qualifications

• A genuine interest in helping people with their finances.
• Ability to build relationships quickly.
• Passion for customer service and empathy towards clients.

Responsibilities

• Provide face-to-face support to customers in branches.
• Resolve customer queries with care and integrity.
• Collaborate with colleagues to meet customer needs.

Skills

People skills

Empathy

Relationship building

Commitment to customer service

Teamwork

Job description

A leading financial services group is seeking a full-time Customer Support representative in Norwich. In this role, you will provide face-to-face assistance to customers while being part of a vibrant team. The position includes a clear career progression framework, competitive salary starting at £25,000 with potential increases based on skill development. You'll engage with customers directly and help them with their financial needs, working in an inclusive and diverse environment.