Customer Support Administrator (Savings) 12-month fixed term contract

Newbury Building Society; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services organization in Newbury is seeking a Customer Support Administrator on a 12-month fixed-term contract. The successful candidate will handle customer queries through various channels, provide effective communication, and ensure high-quality service. Applicants should have experience with internal and external customers, be able to work in a fast-paced environment, and demonstrate strong communication skills. The role offers training, development opportunities, and benefits like generous holidays and volunteering days.

Benefits

Generous holiday allowance

Contributory stakeholder pension scheme

Access to wellbeing programmes

Two paid days of volunteering annually

Qualifications

• Experience of working with internal and external customers.
• Evidence of strong communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Handling customer queries via multiple channels.
• Processing ISAs and sending funds to external providers.
• Updating customer details according to their instructions.
• Setting up new online accounts for customers.

Skills

Customer service experience

Excellent written and verbal communication

Ability to work in a fast-paced environment

Tools

Microsoft Office 365

Job description

Customer Support Administrator (Savings) 12-month fixed term contract

Location: Head office, Newbury

Hours: Monday to Friday 9.00am to 5.00pm & 1 in 5 Saturdays 9.00am to 12.00pm (35 hours per week)

Interview: 90‑minute competency-based interview held in our Newbury Head Office. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first‑class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

The key priority is to support our members with their enquiries and requests arising from their interactions with our online service. You will also have contact with our members by telephone, ensuring they are able to manage their day‑to‑day servicing of their savings accounts.

This will provide a great opportunity to build relationships within the team and with your branch-based colleagues.

You will take on tasks such as:

• Handling customer queries about their branch and online accounts, both by email, over the telephone, online portal, text messaging service and live chat.
• Completing ISAs coming in and ISAs going out of the Society and sending out funds to external providers.
• Processing overpayments to our Existing Members.
• Updating customer details in accordance with customer instructions.
• Setting up Nominated accounts for both Online and Branch customers.
• Setting up new accounts for our online customers and sending verification codes so they can access these.
• Daily/weekly & monthly reports.

This is a wide‑ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Essential skills and experience

• Experience of working with internal and external customers to ensure the highest quality service is provided.
• Evidence of excellent written and verbal communication skills.
• Able to work in a fast‑paced environment with changing priorities.

Desirable skills and experience

• Experience in financial service administration.
• Competent in the use of Microsoft packages – Word, Excel, Outlook and Office 365.

We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

Please note: you will be directed to our recruitment partner's website to continue your application.

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.

Explore what it’s like to work here, including the perks and benefits that our people enjoy.