Customer Success Manager - Spanish Speaking

Akeneo; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading product experience company in Greater London is looking for a Customer Success Manager who speaks Spanish and English. In this role, you will help strategic accounts achieve their goals, driving retention and growth through strong relationships and tailored success plans. Applicants should have a solid background in customer success, account management, or project management, particularly in a tech environment. Flexible work arrangements and growth opportunities are provided.

Benefits

Flexible working hours

Home Office & Commuting Allowance

Generous Parental Leave

Professional Development budget

Company-paid private medical insurance

Mental health support

Qualifications

• Solid background in customer success within SaaS or tech.
• Experience in developing customer success plans.
• Proven track record in managing high-value accounts.

Responsibilities

• Build relationships with key customer contacts.
• Drive software adoption and identify expansion opportunities.
• Create success plans to help customers achieve results.
• Maintain positive customer engagements over time.
• Close client renewals and manage upsell opportunities.

Skills

Fluency in Spanish

Fluency in English

Customer success management

Account management

Project management

Job description

Customer Success Manager – Spanish Speaking

Akeneo | Greater London, England, United Kingdom

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. From the best‑in‑class product we build to the inspiring environment we create for our employees, you’ll grow in a dynamic setting where your ideas and expertise will make an impact from day one.

Job Description

The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. At Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention and contributing to our customer‑first objective. You will guide customers on their post‑implementation journey, ensuring they have a positive experience, maintaining engagement over time, and showing them how to attain more value and a clear ROI.

Responsibilities

• Build strong relationships with key contacts at customer accounts, including C‑level executives across both business and IT.
• Drive adoption of our software and identify opportunities for expansion.
• Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
• Engage with customers in insightful ways, including delivering personalised, action‑focused business reviews.
• Understand signs of risk and proactively identify them, devising strategies to mitigate risk and executing defined action plans.
• Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross‑sell opportunities with the sales team.
• Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers.
• Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.

Qualifications

• You speak Spanish and English fluently.
• You have a solid background in customer success, account management, or project management within the SaaS or tech industry.
• You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation.
• You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C‑level.
• You have a strong track record in managing high‑value customer accounts, driving retention, and achieving growth targets.

We strongly encourage candidates from all backgrounds to apply. If your experience is slightly different, we still want to hear from you.

Interview Process

• 30‑minute screening call with a member of our Talent Acquisition team.
• 60‑minute interview with the hiring manager.
• 30‑minute interview with the Regional Sales VP.
• 60‑minute interview that includes a presentation of a risk‑mitigation plan in front of the hiring manager and another member of the Customer Success organisation.

Life at Akeneo

• Work Environment
  • Flexible working hours and a hybrid setup allowing 3‑4 days working from home; 25 days of annual leave; option to work from anywhere for up to 30 days per year.
  • Home Office & Commuting Allowance: £450 budget to enhance your home office and £80 monthly sustainable transportation allowance.
• Inclusivity
  • Generous Parental Leave: 26 weeks paid maternity leave, 4 weeks paid leave for the second parent, up to 20 weeks fully paid shared parental leave; gradual return to work programme available.
  • Community & Support: 2 paid volunteering days annually and Employee Resource Groups promoting diversity and inclusion.
• Growth & Development
  • Professional Development: £1,000 annual budget for personal professional development; internal mobility opportunities and a Women in Leadership Programme.
  • Comprehensive Onboarding: 8‑week onboarding program.
• Wellbeing
  • Health & Insurance: Company‑paid private medical insurance (Vitality Health) for you and eligible dependents.
  • Financial Security: Pension plan, group income protection, and group life cover.
  • Mental Health Support: Individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.

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Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• Industries: Software Development