Customer Success Manager

Linear; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading software company in Greater London is seeking a Customer Success Manager to foster relationships with top customers. This pivotal role involves onboarding new clients, delivering support, and ensuring satisfaction. The ideal candidate has 4+ years of experience in technical customer-facing roles and thrives in fast-paced environments. The position offers competitive compensation, flexible work arrangements, and generous benefits, including health insurance and paid vacation.

Benefits

Competitive salary and equity

5 weeks of paid vacation

Health, dental, and vision insurance

Paid parental leave

Team events

Stipend for home office upgrade

Qualifications

• 4+ years relevant work experience in a technical customer-facing role.
• Previous experience with product and engineering teams and/or developer tools is preferred.
• Experience in SaaS and startup environments desired.

Responsibilities

• Build and maintain strategic relationships with key stakeholders.
• Lead onboarding, configuration, and ongoing enablement.
• Translate customer needs into actionable product feedback.

Skills

Strong organizational skills

Excellent communication skills

Technical customer-facing experience

Ability to prioritize tasks

Job description

At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products.

Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.

Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We’re looking for someone who can work from our London office 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.

What you’ll do

• Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner
• Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes
• Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams
• Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges

What we’re looking for

• 4+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
• Previous experience working with product + engineering teams and/or developer tools is preferred

What we offer

• Interesting and challenging work
• Work-life balance
• Competitive salary and equity
• Employee-friendly equity terms (extended exercise)
• Stipend to up your home office
• Paid lunch and coffee during workdays
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (based on country requirements)
• Regular team events and off-sites
• 5 weeks of paid vacation
• 4 months of paid parental leave (or more based on country requirements)