Customer Success Associate | Birmingham, UK Perk

Zip Hustle; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable travel management company in Birmingham is seeking a Customer Success Associate to enhance the experience of business travelers. In this role, you will be responsible for engaging with customers, resolving travel-related issues, and providing exceptional service. Ideal candidates will possess strong communication skills and a problem-solving mindset. The position is office-based with a focus on delivering a high-quality customer experience. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

25 days annual leave

Private medical cover

Life insurance

Paid parental leave

Work from Anywhere days

Annual company events

Qualifications

• Fluency in English, both written and spoken is essential.
• Self-motivated with a strong desire to learn.
• Comfortable working independently in a dynamic environment.

Responsibilities

• Engage with customers to address business travel needs.
• Resolve travel issues through various communication channels.
• Provide innovative solutions and exceed customer expectations.

Skills

Communication skills

Problem-solving

Customer-first mentality

Ability to multitask

Technical proficiency

Job description

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices, with headquarters in London and Boston.

At Perk, we’re driven by values such as ownership, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.

About the Role

We are seeking a dedicated Customer Success Associate who is passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7‑star service and eager to make an impact, you might be the perfect fit for our team.

What You’ll Do

• Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
• Support and engage with customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests and act as their trusted travel advisor, thinking out‑of‑the‑box to provide innovative solutions where appropriate.
• Stay up‑to‑date with new features and product launches in Perk.

Key Qualifications

• Great communication skills; fluency in English, both written and spoken is essential.
• Self‑motivation, constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
• Proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
• Great problem solver; relish the process of discovering answers when immediate ones are not available.
• Comfortable working independently in a dynamic collaborative environment, exercising good judgment to prioritize customer satisfaction.
• Embodies Perk values, adds to company culture and is passionate about travel.
• Office‑based environment with shift flexibility.

Desired Experience

• Native or fluent level of English.
• Experience in a customer‑facing role (retail or call‑centre).
• Experience supporting customers via email, live chat, and phone (benefit).
• Experience working with KPIs and metrics – particularly focusing on quality (benefit).

What We Offer

• Competitive compensation and equity ownership in Perk.
• 25 days of annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance from Bupa; discounted gym memberships with GymFlex.
• Qualifying earnings company pension plan with Aviva.
• Life Insurance and income protection for serious sickness or absence.
• Cycle‑to‑work and electric car schemes with Cycle2Work & Octopus.
• Annual Perk events, including the summer party.
• Wellbeing partner Spring Health – access to therapy and coaching.
• 12‑16 weeks paid parental leave.
• 16 paid hours per year for volunteering.
• Up to 20 “Work from Anywhere” days per year.
• Access to discounts and rewards.
• Four‑week, fully paid sabbatical after 5 years.
• Relocation support.

Working Hours & Conditions

• Office based in Birmingham City Centre, 5 days/week.
• Rotational hours between 8am – 7pm.
• 37.5 weekly hours.
• Required to work 1 weekend in every 7 weeks.

How We Work

At Perk, we take an IRL‑first approach to work, with in‑person collaboration 3 days a week. This role requires you to be based within commuting distance of our hubs. We believe in meeting in real life to improve connectivity, productivity, and creativity.

Relocation

We can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English.

EEO Statement

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to [e-mail], and we will confirm whether it is legitimate.