Customer Services & Scheduling Coordinator

Medequipuk; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community equipment services provider in the UK is seeking a Customer Services Coordinator to be the first point of contact for service users. You will manage inbound and outbound communications, ensuring products are delivered on time and maintaining high customer satisfaction. The ideal candidate will have some customer service experience and proficiency in IT applications. You will work in a supportive environment that promotes personal and professional growth, with a range of employee benefits including holiday entitlement and training opportunities.

Benefits

29 days holiday upgrading to 33 days

Continued professional development

Life assurance

Cycle to work scheme

Employee assistance program including free counselling

Access to Perkbox discount platform

Free uniform

Free DBS check

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.

Skills

Customer service experience

IT and Microsoft Office proficiency

Job description

A community equipment services provider in the UK is seeking a Customer Services Coordinator to be the first point of contact for service users. You will manage inbound and outbound communications, ensuring products are delivered on time and maintaining high customer satisfaction. The ideal candidate will have some customer service experience and proficiency in IT applications. You will work in a supportive environment that promotes personal and professional growth, with a range of employee benefits including holiday entitlement and training opportunities.