Customer Services Inspections Manager - Quality Defects

Miller Homes; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A residential construction firm in Scotland is seeking a Customer Services Inspections Manager to oversee inspection works for their Customer Services team. The role requires prior experience in a similar position within housebuilding and a strong knowledge of NHBC guidelines. Responsibilities include managing inspections, handling customer defect reports, and liaising with NHBC for compliance. The company offers a competitive salary, annual leave, and the opportunity to earn bonuses and benefits including a car or allowance.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000

Qualifications

• Experience in customer service within the construction or housing sector.
• Knowledge of NHBC guidelines essential for inspections.
• Strong interpersonal skills to manage customer relations effectively.

Responsibilities

• Line manage a team of Customer Services Technicians.
• Carry out inspections to ensure homes meet quality standards.
• Liaise with NHBC for technical requirements and support.

Skills

Experience in a similar role with another housebuilder

General knowledge of NHBC Technical Requirements/Guidelines

Courteous and efficient customer service

Ability to form strong professional relationships

Job description

A residential construction firm in Scotland is seeking a Customer Services Inspections Manager to oversee inspection works for their Customer Services team. The role requires prior experience in a similar position within housebuilding and a strong knowledge of NHBC guidelines. Responsibilities include managing inspections, handling customer defect reports, and liaising with NHBC for compliance. The company offers a competitive salary, annual leave, and the opportunity to earn bonuses and benefits including a car or allowance.