Customer Services Inspections Manager

Miller Homes; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A residential construction firm in Scotland is seeking a Customer Services Inspections Manager to oversee inspection works for their Customer Services team. The role requires prior experience in a similar position within housebuilding and a strong knowledge of NHBC guidelines. Responsibilities include managing inspections, handling customer defect reports, and liaising with NHBC for compliance. The company offers a competitive salary, annual leave, and the opportunity to earn bonuses and benefits including a car or allowance.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000

Qualifications

• Experience in customer service within the construction or housing sector.
• Knowledge of NHBC guidelines essential for inspections.
• Strong interpersonal skills to manage customer relations effectively.

Responsibilities

• Line manage a team of Customer Services Technicians.
• Carry out inspections to ensure homes meet quality standards.
• Liaise with NHBC for technical requirements and support.

Skills

Experience in a similar role with another housebuilder

General knowledge of NHBC Technical Requirements/Guidelines

Courteous and efficient customer service

Ability to form strong professional relationships

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

Customer Services Inspections Manager

We are looking to recruit a Customer Services Inspections Manager to join our team in the Scotland East region. The role will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

Responsibilities

• Line Manage a team of Customer Services Technicians
• To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time‑scales agreed and in accordance with the service level agreements in place.
• Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
• Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.

Requirements

• Experience in a similar role with another housebuilder is essential
• General knowledge of NHBC Technical Requirements/Guidelines essential
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

What we offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company car, or car allowance of £5,000 per annum

How to apply

Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)