Customer Services Coordinator

Miller Homes; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading homebuilder in Worcester is seeking a Customer Services Coordinator to support the customer services team with key administrative tasks. The ideal candidate will have experience in customer service, especially in the housebuilding or construction sectors. Responsibilities include managing customer communications, issuing documentation, and maintaining accurate data records. This position offers a competitive salary along with generous annual leave and a 10% bonus opportunity.

Benefits

Competitive basic salary

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company contributes 6.5% to your pension

Qualifications

• Experience working in customer services, ideally in housebuilding or construction.
• Ability to provide concise written and numerical reports.
• Confident verbal and written communication skills.

Responsibilities

• Issue documentation to assist homeowners with their new home.
• Handle all incoming communications and record them promptly.
• Maintain professionalism in all interactions with customers and colleagues.
• Ensure accurate data input into the customer service system.

Skills

Customer service experience

Effective communication

Administrative skills

Computer literacy (Word & Excel)

Job description

Customer Services Coordinator - Worcester

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the Teesside region. The main duties of the role are to support the customer services department role with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
• To ensure accurate and speedy data input into the customer service operating system

REQUIREMENTS:

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits

How to apply