Customer Services Agent

Ryobi Limited; Marlow; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading provider of power tools is seeking a Customer Services Agent in Marlow, UK. This full-time role involves direct interaction with customers, managing their orders, inquiries, and complaints. Candidates should possess excellent communication skills and a strong background in customer service. The position offers benefits including private medical insurance, holiday allowance, and discounts on products. Join this dynamic team to elevate your career in a fast-paced environment.

Benefits

Free on-site parking

Work from home option

25 days holiday

Private Medical Insurance

Gym Allowance

Employee Assistance Programme

Qualifications

• Essential experience in a customer service position.
• Strong communication skills and experience handling complaints.
• Proficiency in CRM systems.

Responsibilities

• Deal with customers via phone or electronically.
• Manage customer orders and enquiries effectively.
• Update systems with customer interactions and complaints.

Skills

Customer Service Experience

CRM Systems Knowledge

Communication Skills

Problem Solving

Tools

Microsoft Office

Job description

Customer Services Agent page is loaded## Customer Services Agentlocations: Marlow, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR4200Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.Join Our Team as a B2C Customer Services Agent and Elevate Your Career!As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.What You'll Do:* Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems* Manage all direct customer orders as per the internal sales order process* Handle and respond efficiently to all general and order specific direct customer enquiries* Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.* Support with order status updates and delivery tracking queries* Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management* Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions* Provide feedback on the efficiency of the customer service process and areas of improvement* Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries* Carry out other ad-hoc duties as required from time to timeExciting Benefits:* Free on-site parking at the office* A non-contractual work from home option (ideally on successful completion of first 3 months of employment)* 25 days holiday bank holidays* Private Medical & Dental Insurance* Group Life Assurance Benefits* Annual Gym Allowance* Discounted Milwaukee and Ryobi products* Access to our TTi Benefits Hub which includes discounts with many high street retailers* Support towards Eye Sight Tests for DSE use* On-site 3rd party restaurant and coffee shop in our officesEmployee Wellbeing:* Employee Assistance Programme with a confidential helpline available 24/7Skills Required:* Previous experience within a Customer Service position is essential* Knowledge of CRM systems* Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations* A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written* Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills* Professional and empathic approach to resolving issues* Strong Ms Office Skills#LI-LR1#LI-LD1#Ryobi-EMEA#TTI-EMEAAt TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!Visit