Customer Services Advisor Portree

NFU Mutual Group; Portree; On-site; GBP 24,000; Full time

Job summary

A local insurance agency in Portree seeks a Customer Services Advisor to manage Motor and Home insurance for clients. The role includes selling insurance, assisting with policy changes, and providing customer support via phone, email, and in-person. The ideal candidate should have a strong customer service background, preferably with sales experience. Full training is provided to ensure success in this challenging yet rewarding role. This is a full-time position offering competitive salary and benefits, including holidays and bonuses.

Benefits

20 Days Holiday plus Bank Holidays

Competitive Bonus Schemes

Qualifications

• Vital customer service experience is essential.
• Sales experience is a significant advantage.
• Proficient in Microsoft Word, Outlook, and Excel.

Responsibilities

• Sell and service Motor and Home insurance.
• Deal with clients in person, by phone, and email.
• Assist clients with policy changes, payments, and claims.

Skills

Customer Service Experience

Sales experience

Microsoft Word

Outlook

Excel

Excellent Communication

Team working skills

Job description

# Customer Services AdvisorRegion: ScotlandLocation: PortreeJob reference: ANEE01880## The role**Customer Services Advisor** **Circa £23,500 Salary (dependant on experience)** **Full Time In office Position** **Permanent Contract** **Location: Portree Or Stornoway** **Monday to Friday 9-5 excluding Bank Holidays** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local Self Employed agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within our business of the Lochalsh, Skye & Outer Hebrides Agency. With a Potential Position in each of our businesses offices – Portree & Stornoway. **About the role:** Selling & Servicing our Motor and Home insurance customers. This involves dealing with our clients in our offices, by phone, and by email. And is everything from Quoting for a new policy for a new client, to helping our wonderful existing clients with Changes/alterations, payments and claims. You would also be a Financial Services Qualifier, helping our clients with arranging to talk to an NFU Mutual Financial Advisor or Product Information Consultant. This can help our customers with Protection, Retirement planning or Tax Efficient Savings. And our clients can be private individuals up to large companies covering a wide range of occupations and sectors. **About you:** Customer Service Experience Vital, Sales experience would be a huge benefit. We would expect a good basis with Microsoft Word, Outlook and Excel. Excellent Communication and team working skills, and the ability to self motivate and develop into the role. **Our commitment to you:** Full Inhouse training provided – with NFU Mutual on all the required licences needed for the job. All done in our offices. On the job mentoring and training with our team, and regular performance reviews to help you get the best out of your role. **Benefits** Salary Paid monthly in Arrears. 20 Days Holiday plus Bank Holidays. Competitive Bonus Schemes. Please apply in writing with CV and covering letter to: Jake\_j\[e-mail] Please include why you are applying for the role in your covering letter. We will keep your data purely for the purposes of the recruitment process. And anything beyond this will be held under GDPR regulations. **Closing date for all applications: 23.01.2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.