Customer Services Administrator

Gateway Group; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service firm in Southend-on-Sea is seeking a motivated Customer Services Administrator. This role involves telephone support for leaseholders, liaising with contractors, and providing outstanding customer service. Ideal candidates will have a strong communication background and must hold qualifications equivalent to GCSE level 4 in English and Maths. The position offers a competitive salary, a company pension plan, and various employee benefits.

Benefits

Company pension plan

Company membership programmes

Employee referral incentive

Seasonal company events

Training and qualification sponsorship

Responsibilities

• Provide first line telephone support to leaseholders and tenants.
• Liaise with 3rd party contractors.
• Arrange maintenance visits.
• Produce outgoing correspondence to residents.
• Resolve issues using active listening and negotiation skills.

Skills

Excellent telephone manner

Strong written and verbal communication skills

Outstanding customer service

Organisational skills

Time management skills

Team collaboration

Education

GCSE level 4 or above in English and Maths

Job description

Find out how we can support your property needs

We aim to be the employer of choice for talented, enterprising people

At the Gateway Group, you'll have a real opportunity to grow within your role, and take your ambitions further. Talent is highly valued here, so just show us what you can do. You'll find Gateway a positive, welcoming, social place.

You'll be part of a team of committed people who look to support each other and are proud of the trusted, knowledgeable services they provide and the highest standard of customer service. We encourage diversity among our employees and respect each other. If you share our values, join us and grow with us.

Role Customer Services Administrator Location Southend-on-Sea

Posted 26th November 2025

Customer Services Administrator

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

As a Customer Services Administrator, you will:

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3rd party contractors
• Arrange maintenance visits
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

We are looking for individuals with:

• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required

What you need:

• Qualifications equivalent to GCSE level 4 or above in English and Maths

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

Applying by email

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