Customer Services Account Manager

Spectrum Control Inc.; Great Yarmouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading solutions provider in Great Yarmouth seeks a Customer Services Account Manager to manage key customer relationships and ensure exceptional service throughout the order lifecycle. This role requires a proactive individual who can operate in a regulated environment, with strong skills in customer service, order management, and relationship building. The position offers competitive benefits and opportunities for professional growth.

Benefits

Flexible working practices

25 days holiday plus bank holidays

Private healthcare

Pension scheme with 6% employer contributions

Life assurance – 4 x annual salary

Qualifications

• Proven experience in a customer service, account management, or programme support role.
• Ability to work with technical information and collaborate effectively.
• Familiar with defence-sector requirements and compliance procedures.

Responsibilities

• Manage key customer relationships and ensure exceptional service delivery.
• Oversee the end-to-end order process and ensure order accuracy.
• Prepare account performance reports and analyse trends for improvement.

Skills

Customer service experience

Order management processes

Excellent communication

Problem-solving skills

Relationship-building

Tools

ERP/MRP systems

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Services Account Manager page is loaded## Customer Services Account Managerlocations: Great Yarmouth, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR101240We’re seeking a Customer Services Account Manager to manage key customer relationships and ensure exceptional service delivery across the order lifecycle. This role acts as the primary point of contact for assigned accounts, coordinating internally to meet contractual, technical, and schedule requirements. We're seeking a proactive, detail-driven individual who can operate confidently in a regulated and fast-moving environment.**Key Responsibilities****Customer Relationship & Account Management*** Serve as the main liaison for designated customers, maintaining strong, trust-based relationships.* Understand customer requirements, programme context, and long-term objectives to ensure responsive and informed service.* Manage customer expectations on lead times, orders, delivery schedules, and performance metrics.* Conduct regular account reviews and support customer audits, visits, and programme meetings.**Order Management & Service Delivery*** Oversee the end-to-end order process, including order entry, acknowledgement, change control, shipment coordination, and delivery confirmation.* Ensure order accuracy, configuration compliance, and timely communication of any risks or changes.* Coordinate internally with planning, engineering, quality, production, and logistics to resolve issues quickly and effectively.* Track delivery performance (OTD), escalate risks, and drive corrective actions with internal teams.**Programme & Contract Support*** Support the interpretation of customer contracts, terms, and defence-sector requirements.* Ensure adherence to export controls, security protocols, quality standards (e.g., AS9100, ISO9001), and compliance procedures.* Assist in preparing quotations, pricing updates, and proposal submissions for follow-on business or customer requests.**Reporting & Continuous Improvement*** Prepare account performance reports, forecasts, and service metrics for internal leadership and customer presentations.* Analyse trends in demand, quality, and delivery performance to identify improvement opportunities.* Contribute to process optimisation initiatives that strengthen customer experience and operational efficiency.**What We're Looking For**Qualifications and Experience* Proven experience in a customer service, account management, or programme support role, ideally within defence, aerospace, or another regulated industry.* Strong understanding of order management processes and customer service principles.* Ability to work with technical information and collaborate effectively with engineering and manufacturing teams.* Familiarity with ERP/MRP systems and standard business software (Excel, Word, PowerPoint).* Excellent communication, relationship-building, and problem-solving skills.* Demonstrated ability to manage multiple priorities and maintain accuracy under pressure.* Eligibility and willingness to comply with defence-sector security and export control requirements.Desirable Skills & Competencies* Ability to interpret contract terms and customer documentation.* Confidence in presenting updates to customers and internal leadership.* Data-driven mindset with the ability to turn insight into practical action.* Proactive, resilient, and comfortable working in an environment with tight deadlines and high stakes.**Other Requirements*** SC cleared or ability to obtain**What We Can Offer You*** Flexible working practices – we work a 9-day fortnight, offer flexitime, and work a half day Friday* 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days* Health cash plan – cash back for everyday health expenses* Private healthcare* Pension scheme with 6% employer contributions* Life assurance – 4 x annual salary* Reward and recognition platform* Discount platform – retail, leisure, gym discounts and more* Employee assistance programme with access to confidential counselling services* Support for further training and education* Relocation assistance up to £8,000 if you relocate to take up a position with usEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)## Third-Party RecruitersPlease note, that per Spectrum Control Policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. If you or your agency are interested in becoming an approved vendor please contact [e-mail] Control combines engineering expertise, innovation and manufacturing excellence to enable mission-critical solutions. Designed to solve complex problems in signal modulation and transmission, Spectrum Control solutions enable high quality product performance in the military and government, space, commercial, aerospace, security, medical, industrial and communications industries. Through proven experience and innovation, Spectrum Control delivers reliable solutions for the most rugged environments in the world – and beyond. Our team works to understand each customer’s needs at every level, which leads to long-term partnerships with our customers that transcend transactions and projects, helping to drive ongoing value at all levels of an organization. Spectrum Control operates by the following guiding principles: safety, integrity, respect, ethics, trust and continuous improvement. Spectrum Control is dedicated to delivering highly-engineered, reliable products that help save, enhance and protect lives. The company employs a secure, trusted, innovative, empowered and resilient environment to collaborate across the organization to deliver impactful results to our customers. Founded in 1981, Spectrum Control brought together the power of several trusted brands and formed a uniquely capable partner for RF/microwave, electromagnetic, and security solutions. Over the past 70 years, the company’s engineers and technologists have led the way in creating high-quality solutions for demanding environments everywhere. Today, Spectrum Control's team includes 1,300+ people working across 14 design/manufacturing centers in North America and Europe.