Customer Service Team Leader — Inspire & Elevate Outcomes

Yorkshire Building Society Group; Bradford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services provider in Bradford seeks a Customer Services Team Leader to lead a dedicated team, ensuring exceptional customer service across various channels. The ideal candidate will have a robust background in service delivery and team leadership, with a passion for developing others. This role offers a flexible work environment and numerous benefits including competitive salary, bonus opportunities, and a supportive career development path.

Benefits

25 days of holiday plus bank holidays

Performance bonus of up to 15%

Pension contributions of up to 11%

Access to private medical insurance

Discounts via self-service benefits portal

Qualifications

• Proven experience in leading and developing teams for customer service.
• Experience in identifying and delivering continuous improvements.
• Strong knowledge of Savings and mortgage telephony.

Responsibilities

• Lead and inspire the Customer Services team.
• Ensure good customer outcomes across various channels.
• Drive performance and improve digital customer services.

Skills

Customer focus

Team leadership

Service delivery

Empathy

Conflict management

Job description

A leading financial services provider in Bradford seeks a Customer Services Team Leader to lead a dedicated team, ensuring exceptional customer service across various channels. The ideal candidate will have a robust background in service delivery and team leadership, with a passion for developing others. This role offers a flexible work environment and numerous benefits including competitive salary, bonus opportunities, and a supportive career development path.