Customer Service Team Leader – Growth & Development Path

Diligenta Limited; Bristol; On-site; GBP 32,000 - 39,000; Full time

Job summary

A leading financial services firm in Bristol seeks a Team Leader to guide a team of Customer Service Representatives. This role involves optimizing resources, reviewing performance, and fostering team development. Candidates should have proven people management and customer service experience, alongside strong planning and communication skills. The position offers a competitive salary and a range of benefits including career development and well-being programs.

Benefits

33 days holiday including bank holidays

Annual discretionary bonus scheme

Personal and career development opportunities

Access to Perks at Work platform

Cycle to Work Scheme

Contributory pension scheme

Wellbeing programme

Qualifications

• Proven people management experience.
• At least 2 years of customer service experience, ideally in financial services.
• Strong planning and organisational skills.

Responsibilities

• Plan and optimize team resources to align with business goals.
• Regularly review team performance against objectives and take proactive action.
• Manage, coach, and develop team members.

Skills

People management experience

Customer service experience

Planning skills

Organisational skills

Communication abilities

Analytical skills

Problem-solving skills

Job description

A leading financial services firm in Bristol seeks a Team Leader to guide a team of Customer Service Representatives. This role involves optimizing resources, reviewing performance, and fostering team development. Candidates should have proven people management and customer service experience, alongside strong planning and communication skills. The position offers a competitive salary and a range of benefits including career development and well-being programs.