Customer Service Team Leader - Flexible & KPI-Driven

Ayvens Group; Bristol; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading mobility services provider in Bristol is seeking a Customer Service Team Leader to manage a team focused on delivering exceptional service and achieving KPIs. The ideal candidate will have proven leadership experience, strong communication skills, and a commitment to continuous improvement. This role offers a competitive salary, flexible working options, and various employee benefits including a contributory pension and generous holiday allowance.

Benefits

Generous contributory pension scheme

25 days holiday, plus bank holidays

Volunteering days

Sustainability initiatives

Flexible working options

Annual bonus eligibility

Employee referral scheme

Cycle to work scheme

Qualifications

• Proven experience in a previous leadership position.
• Experience of managing performance with a focus on results.
• High levels of professionalism and stakeholder management.

Responsibilities

• Lead and manage a team to achieve all KPIs and SLAs.
• Provide feedback and coaching to team members.
• Ensure compliance and quality service standards.

Skills

Leadership

Communication skills

Performance management

Time management

Problem solving

Tools

Microsoft Office

Job description

A leading mobility services provider in Bristol is seeking a Customer Service Team Leader to manage a team focused on delivering exceptional service and achieving KPIs. The ideal candidate will have proven leadership experience, strong communication skills, and a commitment to continuous improvement. This role offers a competitive salary, flexible working options, and various employee benefits including a contributory pension and generous holiday allowance.