Customer Service Team Lead: Inspire, Deliver Impact

IRIS Software Group; Slough; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading software company in Slough is seeking a Customer Services Team Lead to manage a team of Analysts. This role involves coaching and developing the team to deliver exceptional service while ensuring compliance with all service policies. Ideal candidates will have proven leadership experience and a customer-centric mindset. This position offers a chance to actively shape service delivery for accountancy clients and promote a collaborative team culture.

Benefits

Support for skill development

Collaborative culture

Visible impact on customers

Qualifications

• Proven leadership experience in a customer-facing service or helpdesk environment.
• Excellent communication and people skills.
• Strong organisational and analytical ability.

Responsibilities

• Lead, coach, and inspire your team to deliver exceptional customer service.
• Monitor and manage team performance and workloads.
• Collaborate with internal teams to improve processes.

Skills

Leadership experience

Customer-centric mindset

Excellent communication skills

Organisational ability

Coaching ability

Proactive attitude

Job description

A leading software company in Slough is seeking a Customer Services Team Lead to manage a team of Analysts. This role involves coaching and developing the team to deliver exceptional service while ensuring compliance with all service policies. Ideal candidates will have proven leadership experience and a customer-centric mindset. This position offers a chance to actively shape service delivery for accountancy clients and promote a collaborative team culture.