Customer Service Representative / Merchandiser

Alliance Automotive Group; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive parts distributor in the United Kingdom seeks a Customer Service Representative/Merchandiser. You will attend various sites to install and remove automotive products, ensuring high service standards. A full driving license is required. This mobile role involves traveling throughout the week and maintaining a company vehicle.

Qualifications

• Hard-working and conscientious.
• Excellent attention to detail and pride in work standards.
• Charismatic and possesses a 'Can do' approach.

Responsibilities

• Attend various sites to install/remove automotive products.
• Assist with the collection of warranty items and old cores.
• Ensure adherence to health and safety protocols.
• Maintain care and cleanliness of the company vehicle.
• Engage in any other tasks as determined by management.

Skills

Attention to detail

Customer service orientation

Teamwork

Job description

Alliance Automotive Group UK & Ireland is a leading distributor of passenger and commercial vehicle parts to motor factors, garages, franchise networks and public services throughout the UK and Ireland. Our strategically designed network, supported by acquisitions, positions us as a market leader in providing automotive parts distribution services to the aftermarket.

Supported by a top-tier logistics network comprising over 300 local stores, 20 Regional Distribution Centres, our state-of-the-art 1 million square foot National Distribution Centre, and a workforce of over 6,000 colleagues, our business model prioritises maintaining an extensive and readily available product range to uphold the quality of our service offerings.

Primary purpose of role:

The purpose of a CustomerServiceRepresentative/Merchandiser is to attend various sites throughout the UK and carry out various assigned tasks. Within this role, Automotive products will be checked, handled and installed/removed as required to a satisfactory standard. This is a mobile role and you will be given a company van, you will be required to travel throughout the week and stay away from home on a regular basis.

Reporting to:Customer Service Controller

Duties and Responsibilities:

• To attend various sites to install/remove a variety of automotive products. Due to this, heavy lifting will be required, although manual handling training is provided.

• To assist with the collection or Warranty items and Old Core when directed to do so.

• Ensure all Health and Safety is being adhered to, personal protective equipment (PPE) is in full usage and that site rules are followed to a safe standard.

• Maintain care, servicing and cleanliness of a company vehicle.

• Any other activity as determined by the management team.

To be successful with Alliance Automotive Group:

• Hard-working, conscientious, and passionate about contributing towards the smooth and professional delivery of our products to our customers.

• Excellent attention to detail and takes pride in the standards and quality of your work.

• Happy, helpful and smiley in character and possess a ‘Can do approach’ to both your work and personal life, to aid you in providing aconsummate level of serviceto our customers.

Requirements:

• Full driving License

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Alliance Automotive Group is an equal opportunities employer.