Customer Service Representative

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports fashion retailer is looking for a Customer Service Representative to provide excellent support across multiple channels. This full-time role is based at the Leppington Distribution Centre in the UK, with Monday to Friday shifts available. Candidates should have strong communication skills and 1-3 years of relevant experience. Benefits include competitive salary, birthday leave, and paid parental leave, along with opportunities for career progression in various areas of the business.

Benefits

Birthday leave

Competitive Salary

One month paid parental leave

Referral bonus scheme

Training and development

Attractive staff discount

Employee Assistance Program

Qualifications

• 1–3 years’ experience in a similar customer service role.
• Ability to work under pressure and maintain attention to detail.
• Flexibility to work outlined hours with availability across varying days.

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information on products and company policies.
• Resolve complaints efficiently aiming for first-contact resolution.

Skills

Strong communication skills (verbal & written)

Problem-solving abilities

Experience with customer service software

Confidence using social media

Attention to detail

Professional and proactive attitude

Tools

Zendesk

LiveChat

Job description

WHO WE ARE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores across all Australian states and New Zealand, with plans for continued future growth. Our mission is to offer unparalleled service and style to all our customers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.

WORKING AS A CUSTOMER SERVICE REPRESENTATIVE

Our customers are at the heart of everything we do. As a Customer Service Representative, you’ll be the first point of contact for our community, ensuring they receive friendly, professional, and effective support across multiple channels including phone, email, live chat, and social media.

It is a full‑time role and is based at our Leppington Distribution Centre, with shifts available Monday to Friday between 8:00am – 7:00pm and Saturdays between 8:00am – 3:00pm.

WHAT YOU'LL DO AT JD

• Respond promptly to customer inquiries across phone, email, live chat, and social media
• Provide accurate information on products, services, and company policies
• Resolve complaints efficiently, aiming for first‑contact resolution
• Process orders, returns, and exchanges with clear communication to customers
• Maintain accurate customer records and interactions
• Collaborate with internal teams to solve problems and improve service
• Stay updated on promotions and product knowledge
• Monitor customer feedback and share insights with the Customer Service Manager
• Achieve individual and team KPIs and performance goals
• Follow company procedures, guidelines, and policies at all times

WHAT WE'RE LOOKING FOR

• 1–3 years’ experience in a similar role
• Strong communication skills (verbal & written)
• Proven ability to problem‑solve and resolve customer issues
• Experience with customer service software (e.g. Zendesk, LiveChat)
• Confidence using social media and online service platforms
• Ability to work under pressure while maintaining attention to detail
• A positive, professional, and proactive attitude
• Flexibility to work the outlined hours, with availability across varying days as required

WHAT’S IN IT FOR YOU?

• Birthday leave
• Competitive Salary
• One month paid parental leave
• Referral bonus scheme
• Training and development to evolve and shape your career
• Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
• Treat yourself with our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand’s success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, if you are applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.