Customer Service Representative

Northampton Business Directory; Daventry; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A local directory service in Daventry is seeking a Customer Service Representative to manage customer accounts and strengthen relationships. The role involves processing orders, responding to customer inquiries, and driving sales efforts. The ideal candidate should be motivated, customer-focused, and able to collaborate with various teams to ensure the highest level of service. This full-time position offers a starting salary of £26,300 plus quarterly bonuses with a hybrid working structure.

Benefits

Quarterly bonus

Qualifications

• Motivated and customer-focused individual.
• Understanding of customer base and order patterns.
• Ability to work cross-functionally with various teams.

Responsibilities

• Manage customer accounts effectively.
• Process incoming orders accurately and timely.
• Respond to customer correspondence on the same day.
• Make outbound product sales and service calls.
• Achieve all area KPIs and strengthen customer relationships.

Skills

Customer account management

Effective communication

Sales skills

Problem-solving

Job description

Customer Service Representative

Daventry

Full-time

£26,300 plus quarterly bonus

Mon-Thurs office based, Fridays work from home

Overview

Our client is looking for a motivated and customer-focused individual to join their team as a Customer Service Representative.

Working alongside our field-based teams you will also be supporting new sales growth in existing accounts and managing new leads.

Role

The role of Customer Service Representative is based in the heart of the business and is responsible for looking after the needs of specified customers in a geographical area.

Working closely with the Area Sales Manager and other departments, you will be responsible for ensuring customer retention, satisfaction, and account stability, as well as assisting to grow the business within the account.

This is a key role which requires the highest level of considered customer service to be delivered.

Understanding and knowledge of the customer base is vital - from order patterns, to buying frequency, to the type of customer they are and the markets they serve.

You will also work cross-functionally, in regular communication with other departments - to answer any questions and resolve any issues - including the field sales team, supply chain team, technical team, credit control team, and warehouse team.

The purpose of this role is to deliver market-leading customer intimacy to drive loyalty and ultimately business growth.

Key Responsibilities

• Customer account management
• Process incoming orders accurately, efficiently and ensure timely release to the warehouse team.
• Respond to all customer correspondence on the day of receipt
• Answer all calls in a timely and professional manner
• Make outbound product sales, and service calls, as identified in your strategy meeting or set out by manager / team leader
• Ensure all area KPI’s are achieved
• Strengthen customer relationships
• Ensure customer information and contact details are kept up to date