Customer Service & Personal Banker – Grow Your Banking Career

NatWest; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Loughborough is seeking a Customer Service, Personal Banker to provide exceptional support to branch customers. You will guide clients in achieving their financial goals while completing banking requests accurately. Ideal candidates will have strong communication skills and a passion for customer service. The role offers a competitive salary starting at £26,010 pro rata, comprehensive training, and flexible working hours, including some Saturdays and bank holidays.

Benefits

Flexible reward programme

33 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Motivated to develop career with a customer-centric approach.
• Ability to communicate product benefits clearly.
• Commitment to develop new skills and responsibilities.

Responsibilities

• Provide outstanding service to customers as first point of contact.
• Complete general banking requests like payments and transfers.
• Help customers understand banking options and services.
• Identify financial product opportunities and collaborate with teams.

Skills

Customer service orientation

Strong communication skills

Attention to detail

Interpersonal skills

Ability to thrive under pressure

Job description

A leading financial institution in Loughborough is seeking a Customer Service, Personal Banker to provide exceptional support to branch customers. You will guide clients in achieving their financial goals while completing banking requests accurately. Ideal candidates will have strong communication skills and a passion for customer service. The role offers a competitive salary starting at £26,010 pro rata, comprehensive training, and flexible working hours, including some Saturdays and bank holidays.