Customer Service & Order Fulfillment Advisor (12‑Month FTC)

CSL Plasma Inc.; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Advisor for a 12-month fixed term contract in Liverpool. In this role, you will manage the order-to-invoice process, ensuring high-quality service to healthcare providers and distributors. Candidates should have experience in customer service, strong communication skills, and familiarity with ERP systems. This position offers the opportunity to work on-site and contribute to key operational processes.

Qualifications

• Experience in customer service, order management, or operations (pharma or medical device preferred).
• Strong communication and problem-solving skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage the order-to-invoice process and ensure high-quality service.
• Act as the first point of contact for UK customers.
• Coordinate with internal teams for timely order delivery.

Skills

Customer service experience

Order management

Strong communication skills

Problem-solving skills

Attention to detail

Knowledge of ERP/CRM systems

Understanding of GDP and compliance

Tools

SAP

Salesforce

Veeva

Job description

A leading healthcare company is seeking a Customer Service Advisor for a 12-month fixed term contract in Liverpool. In this role, you will manage the order-to-invoice process, ensuring high-quality service to healthcare providers and distributors. Candidates should have experience in customer service, strong communication skills, and familiarity with ERP systems. This position offers the opportunity to work on-site and contribute to key operational processes.