Customer Service Manager

Myer Pty Ltd; Doncaster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager to drive excellence in customer service at their Doncaster location. In this role, you will lead teams and ensure outstanding service while managing daily operations. The ideal candidate will have strong leadership skills, a hands-on approach to team management, and a customer-centric mindset. This position offers substantial career advancement opportunities and employee benefits such as team discounts and flexible leave options.

Benefits

Career development opportunities

Team Member discounts

Volunteer and parental leave

Service Recognition Awards

Qualifications

• Previous experience as a Retail Manager or similar in a retail environment is preferred.
• Strong ability to drive team performance and manage KPIs effectively.
• Excellent customer service skills and commercial understanding.

Responsibilities

• Lead daily operations to enhance customer satisfaction.
• Inspire your team through coaching and feedback.
• Maximize team productivity through effective planning.
• Mentor your team to develop into future leaders.

Skills

People leadership skills

Customer service skills

Commercial acumen

Time management

Job description

Job no: 944352
Work type: Permanent / Full time
Location: Doncaster

As a Customer Service Manager at Myer Doncaster, you’ll be the driving force behind our customer service excellence — lead teams across multiple departments to deliver outstanding service and achieve strong results.

Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

About The Role

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders

About You

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

Apply now and take the next step in your retail leadership career!