Customer Service Host

Rank Group; City of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading casino operator in London is seeking a Customer Service Host to enhance the guest experience on the gaming floor. You will welcome and attend to guests, ensuring they feel valued and entertained. Ideal candidates will possess excellent customer service skills, a positive attitude, and the ability to speak Arabic. Flexible hours, including nights and weekends, are required.

Qualifications

• An understanding of the electronic gaming offers.
• Experience in a hospitality role is preferred.
• Must demonstrate great customer service and social skills.

Responsibilities

• Greet and attend to guests at the gaming floor.
• Create memorable experiences through thoughtful service.
• Ensure high customer service standards are maintained.

Skills

Customer service skills

Team player

Positive attitude

Ability to speak Arabic

Job description

Job Description

Grosvenor Casino, The Victoria (Edgware Road, London, W2 2DT)

As a Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered
• Ability to speak and understand Arabic is required

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.