Customer Service Executive

Arnold Clark Group; Wolverhampton; On-site; GBP 25,000; Full time

Job summary

A leading automotive retailer in the UK is seeking a passionate Click & Collect Product Genius to enhance customer experiences. This role involves introducing customers to their chosen vehicle, ensuring a seamless handover process, and assisting in selling cars. Ideal candidates possess great energy, excellent communication skills, and a full UK driving licence. Join a vibrant team dedicated to providing outstanding customer service and enjoy benefits like a competitive salary and flexible working hours.

Benefits

£24,500 base salary plus performance-related bonus

33 days’ annual leave

Flexible working hours

Generous employee discounts

Private health care

Maternity and paternity packages

Qualifications

• Must have a full UK driving licence.
• Energetic and enthusiastic with great people skills.
• Good attention to detail in documentation handling.

Responsibilities

• Complete handovers and purchases for Click & Collect service.
• Prepare handovers and arrange documentation.
• Encourage customers to share their experiences online.

Skills

Energy and enthusiasm

People skills

Attention to detail

Confident communication

Positive attitude

Problem-solving ability

Drive for results

Initiative

UK driving licence

Job description

We offer

• £24,500 + performance-related bonus of up to £7,800 per annum
• 33 days’ annual leave
• Flexible working hours
• Generous employee discounts
• Private health care and sick pay cover
• Maternity and paternity packages

Hours

You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week)

About the role

Passionate about cars? Great. Passionate about customer service? Even better.

As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.

This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.

Essential Skills

• Full of energy and enthusiasm, with great people skills
• Good attention to detail when handling documentation
• A confident communicator who understands that a positive attitude gets great results
• Willing to learn and work with our branch network to ensure our customers have a great experience
• The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
• A full UK driving licence
• Happy working on your own initiative, to problem solve and maximise handovers and purchases
• Ability to take ownership of situations all the way through to resolution

Day-to-day duties

• Completing the handover and purchase of cars for our Click & Collect service
• Preparing handovers for the day ahead
• Arranging all documentation prior to handover to make sure the process goes smoothly for customers
• Encouraging customers to share their experiences on social media
• Helping the customer familiarise themselves with their new vehicle
• Helping customers sell their car through our Sell Your Car service
• Learning about different vehicles and manufacturers
• Providing relevant information and being there for our customers when assistance is required

You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.