Customer Service Executive

Dubizzle Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in the United Kingdom is seeking a passionate Customer Service Executive to join their Customer Happiness team. In this role, you will manage customer enquiries across various channels, ensuring a top-notch experience for users. Responsibilities include addressing queries, improving customer support processes, and collaborating with different departments. The ideal candidate should have at least 2 years of experience in customer support, preferably in a SaaS or tech environment, along with excellent communication skills and a passion for customer advocacy.

Benefits

Competitive Salary

Your choice of computer hardware

Annual training and conference budget

Regular team days out

Qualifications

• Minimum 2+ years’ experience in customer support, ideally in a SaaS or tech environment.
• Experience supporting a consumer mobile app is a strong advantage.
• Excellent written and verbal communication skills.

Responsibilities

• Manage user enquiries across various channels including live chat and email.
• Take ownership of issues and see them through to resolution.
• Identify opportunities for improving user experience.

Skills

Customer support experience

Problem-solving ability

Friendly communicator

Data literacy

Understanding of web technologies

Tools

MS Office

Google tools

Job description

We’re looking for a passionate Customer Service Executive with the users at the heart of everything you do! You will be responding to our Gener8 users helping to answer their product queries and providing general support.

About Us

Since its launch in 2018, Gener8 has been at the forefront of the “open data” movement: the belief that people should be able to control and be rewarded from their own data. Gener8’s consumer products include IOS and Android apps, a web browser and a browser extension. Our products enable people to transparently share their data with Gener8, whilst preserving their privacy, and to earn rewards in return for doing this. Today we’re operating in the UK & USA and will be launching in multiple new countries in early 2026. On the B2B side, the data products that Gener8 creates enables businesses to make faster, smarter decisions. Our customers include some of the world’s largest Big Tech companies, leading ai companies and prominent organisations in finance and ad tech.

About The Role

Your most important job will be delivering a 5-star service to all of our users, making sure their problem is solved and they are singing your praises to their friends and family. You’ll have a unique opportunity to be part of a 2-person Customer Happiness team, making sure we are known for always going above and beyond when it comes to customer service.

You have a sixth sense for delivering exactly what Gener8 users want. And you're willing to go the extra mile to make sure they have a warm fuzzy feeling when they think about our brand.

Responsibilities

• Managing Gener8 users enquiries across various channels, including a 3rd party customer service platform (Intercom), live chat and email
• Take ownership of issues and see them through to resolution at every touch point
• Identify opportunities for improving the user experience and raise these with relevant team
• Identify opportunities for improvement of the CS processes, driving automation and decreasing the response time
• Responding on the customer reviews platforms
• Keeping the Knowledge centre and FAQs up to date
• Upload new Rewards to our platform and remove the old ones; update Reward offers creatives
• Set up auctions, prize draws and charity donations in the admin console
• Collaborate with other departments in gathering feedback and contribute to Customer Health Score improvement

Qualifications

• Minimum 2+ years’ experience in customer support, ideally within a SaaS, tech, or gaming environment (B2C strongly preferred)
• Experience supporting a consumer mobile app is a strong advantage
• Solid understanding of modern web technologies and apps
• Friendly, engaging, and confident communicator with excellent written and verbal skills
• Strong problem-solving ability with a genuine passion for customer advocacy
• Experience tracking and contributing to SLA, CES, NPS, and CSAT metrics
• Data-literate, with good knowledge of MS Office and Excel, and familiarity with Google tools (Sheets, Slides, Analytics)
• Proactive, highly organised, and able to manage multiple priorities effectively

📈 Competitive Salary

💻 Your choice of computer hardware

💰 Annual training and conference budget

⛳️ Regular team days out