Customer Service coordinator

Commercial Group; Northampton; On-site; GBP 27,000; Full time

Job summary

A local service provider in Northampton is seeking a Customer Service Coordinator to handle customer orders and inquiries with a focus on accuracy and timely delivery. The ideal candidate should excel in admin tasks, possess excellent communication skills, and be comfortable working under pressure. This role offers a competitive salary of £26,500 plus benefits, within a supportive team environment.

Benefits

Competitive benefits

Rotating hours to reduce burnout

Supportive team environment

Qualifications

• Solid admin skills with a sharp eye for detail.
• Confident communicator comfortable on the phone and in writing.
• Ability to thrive in a busy environment.

Responsibilities

• Handling customer orders and ensuring accuracy.
• Answering calls and emails about deliveries and related inquiries.
• Matching invoices to delivery notes and managing paperwork.

Skills

Admin skills

Communication skills

Ability to work under pressure

IT skills (Excel, Word)

Customer service experience

Tools

Salesforce

Job description

Overview

Customer Service Coordinator – Northampton, NN4. Permanent role. Monday to Friday – rotating shifts: 8am-4pm / 9am-5pm / 10am-6pm. Salary £26,500 + benefits package.

Responsibilities

• Handling customer orders from all over the UK – ensuring accuracy, timely delivery, and clear communication.
• Answering calls and emails about deliveries, pricing, invoices, product availability, and related inquiries.
• Matching invoices to delivery notes, posting documents, and keeping track of paperwork as part of the workflow.

What Theyre Looking For

• Solid admin skills with a sharp eye for detail.
• A confident communicator who is comfortable on the phone and in writing.
• Ability to thrive in a busy environment and stay composed under pressure.
• IT savvy – Excel, Word; Salesforce experience is a plus (training provided if needed).
• Previous customer service experience is ideal, but the right attitude and admin know-how are also considered.

Why It Worth a Look

• Genuine support from a team that knows their stuff.
• Competitive benefits, rotating hours to reduce burnout, and a strong local reputation.
• Not a call centre — a proper coordination role with variety and responsibility.

Please note: due to high volumes of applications, if you are not contacted within 72 hours your application may be unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in line with GDPR regulations.

Distribution: This listing is for a Customer Service Coordinator role in Northampton, England, United Kingdom.