Customer Service Centre Advisor

Manpower; Barnsley; On-site; GBP 26,000; Full time

Job summary

A well-established recruitment agency is seeking a Customer Service Centre Advisor for a full-time office-based role in Barnsley. The position involves managing incoming customer claims, providing updates, and liaising with customers and service providers. Ideal candidates should possess excellent customer service and telephone skills, along with a positive attitude. Full training is provided, along with a competitive salary and benefits including 25 days of holidays and bonus opportunities.

Benefits

25 days holidays plus bank holidays

Bonus opportunities

Excellent benefit package

Ongoing training and career development opportunities

Qualifications

• Excellent customer service and telephone skills required.
• Organised, adaptable, and proactive individual sought.
• Experience in customer service roles beneficial but not essential.

Responsibilities

• Handle incoming customer claims through telephony.
• Contact customers to discuss claims and repair processes.
• Answer calls and liaise with customers and service providers.
• Provide regular updates and resolve queries.

Skills

Customer service skills

Telephone skills

Organisational skills

Proactive attitude

Job description

The package

• Full time Perm position
• Monday to Friday (This is a fully office-based role)
• Location: S75 Barnsley
• Hours: 8:00am- 5:00pm (40 hours a week) Fully Office based!
• Salary on offer: £25,800 per annum
• Bonus opportunities
• 25 days holidays plus bank holidays
• Excellent benefit package
• Ongoing training and career development opportunities

About the Role

Our client is looking to recruit for a Customer Service Centre Advisor on a full-time perm basis. This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive experience for customers over the telephone.

Your responsibilities will include:

• This is a telephony-based position responsible for handling incoming customer claims.
• You will contact customers to discuss their claims and guide them through the repair process.
• Acting as the first point of contact, you will answer incoming calls and liaise with both customers and service providers.
• You will provide regular updates, resolve queries, and carry out additional ad hoc administrative duties as required.

Full training is provided on this job!

What We're Looking For

• Have excellent customer service and Telephone skills
• Are organised, adaptable and proactive
• Enjoy working as part of a team
• Have a positive, "can-do" attitude
• Are flexible, reliable and happy to get stuck in
• Enjoy building rapport with customers and colleagues
• Experience in customer service, call centre environments would be beneficial but is not essential.

If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call 01132 438871 Mobile: [phone]