Customer Service Assistant

Co-Operative Energy Ltd; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail cooperative in the United Kingdom seeks a Customer Service Assistant to provide outstanding service to customers. This role involves ensuring a welcoming store environment, managing checkout processes, and restocking products. Ideal candidates should display excellent communication skills, enthusiasm, and resilience, fostering teamwork during busy times. The position offers various employee discounts, annual leave that increases with service, and comprehensive training programs.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training

Enhanced Family Leave

Qualifications

• Customer focused with a commitment to excellent store experiences.
• Confident, friendly, and approachable with strong listening skills.
• Ability to support colleagues during demanding times.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock for customer access.
• Maintain a welcoming and presentable store environment.

Skills

Customer focused

Communication skills

Enthusiasm

Resilience

Job description

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be:

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and15% off your next Holiday
• 30 Days Annual Leave – Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [emailprotected]