Customer Service Apprenticeship

Leighcollege; United Kingdom; On-site; GBP 15,000; Full time

Job summary

A leading gaming PC company in the UK is seeking a Customer Service Apprentice to handle customer enquiries and provide support. The role requires tech-savvy individuals who are organized and eager to learn. Responsibilities include responding to queries via multiple channels, processing orders, and assisting with social media. Successful candidates may advance to a permanent position with career progression opportunities. This apprenticeship is ideal for those looking to begin a career in customer service.

Qualifications

• Math GCSE at grade 4 is required.
• Candidates should have relevant qualifications and industry experience.

Responsibilities

• Respond to customer queries via email, phone & live chat.
• Process orders and provide aftersales support.
• Assist with social media and online reviews.
• Learn product knowledge to confidently advise customers.

Skills

Customer care skills

Initiative

Education

GCSE in Math (grade 4)

Job description

Closes in 14 days (Monday 5 January 2026 at 11:59pm)

Join one of the UK’s fastest-growing gaming PC brands! As our Customer Service Apprentice, you’ll handle customer enquiries, support sales, and ensure every gamer has an outstanding experience. A perfect role for someone tech‑savvy, organised, and looking to grow with an ambitious company.

Wage: £14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Hours Monday– Friday, 8:30am– 4:30pm (1‑hour unpaid lunch)

38 hours a week

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

• Responding to customer queries via email, phone & live chat
• Processing orders & aftersales support
• Assisting with social media and online reviews
• Learning product knowledge to advise customers confidently

Where you'll work

INTERNET HOUSE
ASTON LANE NORTH
PRESTON BROOK
RUNCORN
WA7 3PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non‑verbal communication skills, along with summarising language during face‑to‑face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non‑facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations.
• All training will be done in the workplace run by Wigan and Leigh College.
• The apprentice will work towards the Level 2 Customer Service Practitioner qualification.

Requirements

GCSE in:

• Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Initiative

Other requirements

Office‑based role in Runcorn – candidates should live locally or have reliable transport. Must be comfortable spending long periods on a computer and handling busy periods with professionalism.

About this employer

Cacti PCs Ltd is one of the UK’s fastest‑growing custom gaming PC companies, delivering high‑performance, great‑value systems with next‑day delivery and a 3‑year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.

After this apprenticeship

• On successful completion, there is potential for a permanent full‑time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.

The contact for this apprenticeship is: WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship is VAC2000005284.

Apply now

Closes in 14 days (Monday 5 January 2026 at 11:59pm)