Customer Service Advisor Student Accommodation

Student Roost group; Sheffield; On-site; GBP 13,000; Part time

Job summary

A leading student accommodation provider in Sheffield is seeking a Customer Service Advisor to enhance resident experience. In this role, you'll provide outstanding support, manage resident enquiries, and assist with community events. The ideal candidate is a friendly, organised individual with strong communication skills and a passion for customer service. This position offers competitive pay and the opportunity to contribute to a welcoming environment for students.

Benefits

Opportunities for Career Growth

Supportive culture

Flexible working hours

Qualifications

• Friendly and great at building relationships.
• Confident in handling enquiries and resolving issues.
• Willingness to learn and a passion for customer service.

Responsibilities

• Provide excellent customer service and respond to resident enquiries.
• Manage payments and maintain accurate records.
• Assist with events and community engagement.

Skills

People skills

Customer service experience

Team player

Tech savvy

Organised and detail-oriented

Sales skills

Resilience under pressure

Solutions-oriented

Tools

MS Office

Job description

Customer Service Advisor – Student Accommodation

Customer Service Advisor

Location : Hollis Croft, Sheffield

Salary : £12,694.5 per annum (£13.95 per hour) with overtime paid at 1.25X hourly rate

Hours : Average of 17.5 hours per week (contracted to 910 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

In this role you will provide excellent customer service, respond to resident enquiries, resolve issues, manage payments and maintain accurate records. You will also support day‑to‑day operations, assist with events and community engagement, and contribute to a positive and inclusive workplace culture.

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organised and detail‑oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the ability to stay calm under pressure, particularly during busy periods.
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions oriented, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.