Customer Service Advisor - Part Time

BT Ireland; Belfast; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading telecommunications provider in Belfast seeks a part-time Customer Service Billing representative. The role involves engaging with customers, understanding their billing queries, and providing relevant support over the phone. With a competitive hourly rate and a range of benefits including paid carer's leave and flexible working hours, it's an excellent opportunity for individuals looking to make a difference in customer service. Join a supportive team that prioritizes career development and work-life balance.

Benefits

Discounts on EE & BT products

Online GP access

Paid carer's leave

Family leave

Career development support

Volunteering days

Optional private healthcare and dental

Qualifications

• Experience in customer service, ability to handle phone calls professionally.
• Strong interpersonal skills and empathy towards customer needs.
• Ability to manage time and schedule breaks effectively.

Responsibilities

• Engage with customers over the phone to discuss their accounts.
• Listen actively to customer needs and provide tailored solutions.
• Work flexibly to balance personal commitments with work.

Skills

Customer service skills

Resilience

Ability to navigate challenging situations

Job description

Riverside Tower, Belfast (N.I), United Kingdom

Salary: £12.82 per hour

This is a part time role, working 20, 25 or 30 hours weekly. The hours will range between 08:00am and 16:30pm and also include some weekend working.

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Belfast? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting hourly rate of £12.82, plus incentives and bonuses.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?