Customer Service Advisor Customer Service · Bournemouth

Zest Group; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service firm in Bournemouth is seeking a Customer Service Advisor ready to embark on a rewarding career. The role offers a competitive salary of £25,000, plus bonuses, with full training and support provided. Candidates should have proven customer service experience and exceptional communication skills. Working hours are full-time, 37.5 hours per week, featuring a collaborative team environment. Enjoy modern offices and numerous employee perks, including onsite meals and social events.

Benefits

Competitive salary

22 days holiday plus bank holidays

Subsidised meals

Modern office environment

Comprehensive training

Health cash plan and wellbeing support

Qualifications

• Proven experience in a customer service environment.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills, with the ability to think on your feet.

Responsibilities

• Engage with customers through inbound and outbound calls.
• Provide solutions and support for appliance repair and care.
• Work collaboratively in a team-oriented environment.

Skills

Customer service experience

Communication skills

Problem-solving skills

Empathetic approach

Positive attitude

Adaptability

Teamwork

Desire to learn

Job description

Join our team as a Customer Service Advisor at Zest!

Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team.

Why join Zest?

💰 Competitive salary of £25,000, plus bonus

✈️ 22 days holiday (rising to 27 with tenure) + bank holidays off!

🕒 Full-time 37.5 hours per week (rotational Saturday shifts)

💵 Wages paid weekly, so every Friday is payday!

🏖️ Modern offices in Bournemouth, spend your breaks at the beach!

🍕 Onsite chef and subsidised meals

🙌 Regular social events to connect with your peers

🎮 Onsite pool table and Nintendo Switch for downtime

📚 Comprehensive training and coaching

👩💼 Health cash plan, virtual GP, counselling and wellbeing support

As our new Customer Service Advisor, you will receive full training and support to engage with our customers, through inbound and outbound calls, to provide solutions and support for appliance repair and care.

What we’re looking for:

• Proven experience in a customer service environment.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills, with the ability to think on your feet.
• An empathetic approach to handling customer needs and concerns.
• A positive attitude and the ability to adapt to changing circumstances.
• Commitment to teamwork and contributing to a collaborative environment.
• A desire to learn, grow, and take on new challenges.

Ready to jump-start your career with Zest? Apply now!

Job role: Full time, Office Based

All applications will receive a response within 7 days.