Customer Service Advisor; Commercial Operations 12 month FTC

CSL Plasma Inc.; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Advisor for a 12-month fixed term contract in Liverpool. In this role, you will manage the order-to-invoice process, ensuring high-quality service to healthcare providers and distributors. Candidates should have experience in customer service, strong communication skills, and familiarity with ERP systems. This position offers the opportunity to work on-site and contribute to key operational processes.

Qualifications

• Experience in customer service, order management, or operations (pharma or medical device preferred).
• Strong communication and problem-solving skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage the order-to-invoice process and ensure high-quality service.
• Act as the first point of contact for UK customers.
• Coordinate with internal teams for timely order delivery.

Skills

Customer service experience

Order management

Strong communication skills

Problem-solving skills

Attention to detail

Knowledge of ERP/CRM systems

Understanding of GDP and compliance

Tools

SAP

Salesforce

Veeva

Job description

Customer Service Advisor; Commercial Operations 12 month FTC page is loaded## Customer Service Advisor; Commercial Operations 12 month FTClocations: Seqirus UK - Liverpool: Seqirus UK - Maidenheadtime type: Full timeposted on: Offerta pubblicata oggijob requisition id: R-26545612 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial OperationsBased in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday)As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers.The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards.Key Responsibilities include: -* Process customer orders accurately in the ERP system (SAP or similar).* Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.* Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.* Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.* Maintain customer master data including account set-up and contact details.* Ensure all activities comply with GDP, QA requirements, and company SOPs.* Drive continuous improvement in customer service processes.Skills & Experience: -* Experience in customer service, order management, or operations (pharma or medical device preferred).* Strong communication and problem-solving skills.* Ability to manage multiple priorities in a fast-paced environment.* Excellent attention to detail.* Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).* Understanding of GDP, compliance, and regulated environments.## **Our Benefits**CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the you can participate in when you join CSL Seqirus.## **About CSL Seqirus**is part of . As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.## **We want Seqirus to reflect the world around us**At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more .## **Do work that matters at CSL Seqirus!****Watch our ‘On the Front Line’ video to learn more about CSL Seqirus**