Customer Service Advisor – Brilliant Team, Great Benefits

DAF Trucks Ltd; Wales; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading commercial vehicle service provider located in Wrexham is seeking a dedicated Customer Service Advisor to join their friendly team. The role involves providing exceptional customer service and managing queries effectively. Ideal candidates will have high levels of customer service skills and strong communication abilities. A comprehensive benefits package is available, and the company promotes an inclusive workplace.

Benefits

Holiday allowance rising to 25 days

Pension through salary sacrifice

BUPA medical insurance discounted scheme

Life assurance 2 x salary

Employee discounts with the Network Benefits

Employee assistance programme

Education seminars on wellbeing

Engagement & Charity Events

Responsibilities

• Providing exceptional customer service
• Utilising various forms of communication to handle customers
• Dealing with customer queries from acceptance to resolution
• Exceeding customer expectations
• Learning and developing alongside Customer Service Advisors
• Maximising opportunities for labour and parts sales
• Promoting vehicle service and maintenance contracts
• Attending training courses to develop skills
• Enjoying time as part of the team

Skills

High level of customer service skills

Brilliant levels of communication (written and verbal)

Job description

A leading commercial vehicle service provider located in Wrexham is seeking a dedicated Customer Service Advisor to join their friendly team. The role involves providing exceptional customer service and managing queries effectively. Ideal candidates will have high levels of customer service skills and strong communication abilities. A comprehensive benefits package is available, and the company promotes an inclusive workplace.