Customer Service Advisor | Autocentre & Retail Support

Halfords Group; England; On-site; GBP 13,000 - 15,000; Full time

Job summary

A major automotive service provider is seeking a Customer Service Advisor to join their team in Buckinghamshire. You will be the welcoming face for customers, handling bookings and addressing technical concerns. Ideal candidates have excellent customer service skills and a full driving license. This position offers competitive salary, bonuses, and benefits including discounts and career advancement opportunities in the growing field of motoring services.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries, shopping, insurance

Financial planning support

GP Access year-round

20% discount on shares in the Share save scheme

Health Cash Plan for healthcare costs

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate with good computer skills.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driving license with less than 9 points.

Responsibilities

• Act as the welcoming face for customers.
• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.

Skills

Excellent customer service

IT literate

Handling difficult situations

Target achievement

Autocentre experience

Full driving license

Job description

A major automotive service provider is seeking a Customer Service Advisor to join their team in Buckinghamshire. You will be the welcoming face for customers, handling bookings and addressing technical concerns. Ideal candidates have excellent customer service skills and a full driving license. This position offers competitive salary, bonuses, and benefits including discounts and career advancement opportunities in the growing field of motoring services.