Customer Service Advisor- 12 Month FTC

Yorkshire Building Society Group; Bromley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Bromley is looking for a Customer Service Advisor to join their team. You will focus on building meaningful relationships with members, helping them find the right financial products, and supporting them across various communication channels. The position offers the chance for personal development within a supportive and inclusive environment. Flexible working hours and a range of benefits including 25 days of holiday and a contributory pension plan are also part of the package.

Benefits

25 days holiday plus Bank Holidays

Performance bonus up to 15%

Up to 11% pension contribution

Private medical insurance

Access to self-service benefits portal

Qualifications

• No prior experience in financial services required.
• Must have a growth mindset and willingness to learn.

Responsibilities

• Build relationships with members and discover the right products for them.
• Communicate across multiple channels to support members.
• Focus on delivering exceptional customer service.

Skills

Empathy

Digital tools usage

Relationship building

Adaptability

Job description

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilitiesfor us and for you.

About the Role

As a Customer Service Advisor, you’ll:

• Build meaningful relationships with our members and help them find the right products and services to support their goalswhether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our memberswithout the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Bromley Branch.

"Bromley Branch is looking forward to welcoming someone new to our small team to share our passion for delivering exceptional customer service and growing our business. As well as helping our customers in branch and over the telephone we have the opportunity to support our local community by delivering financial education sessions for children and adults."

Personal development is actively supported, and we encourage you to seek further opportunities to build your skills and capabilities. The role is varied with no two days the same, so there is the opportunity to learn something new every day.

We are located on the High Street just outside the Glades shopping centre and are in close proximity to shops, restaurants, and cafes. We are a short walk away from both Bromley South and Bromley North train station, and close to bus stops.

Bromley branch also has free parking for staff within the Glades shopping centre.

You will have opportunities to network with others and you may be required to cover other branches in the South London and south east area as well as London north.

About You

You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who:

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.
• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future-ready.

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.