Customer Service Advisor

Carlsberg Group; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading beverage supplier in the UK is seeking a Customer Service Advisor to deliver exceptional service. You will communicate with customers via calls, chats, and emails, while managing multiple inquiries efficiently. Ideal candidates will have strong communication skills, the ability to resolve issues, and proficiency in MS Office. Join a dynamic team at an exciting time of growth and innovation.

Benefits

Product allowance – alcoholic & non-alcoholic choices

Company bonus scheme

Life Assurance

24/7 GP services access

Company pension contribution

High street discounts

Qualifications

• Recent call centre experience or customer facing environment would be desirable but not essential.
• Strong communication skills with a sympathetic telephone manner.
• Excellent administration, IT, and organisational skills.

Responsibilities

• Deliver exceptional customer support service.
• Communicate with customers through calls, chats, and emails.
• Manage multiple customer situations effectively.

Skills

Call centre experience

Problem-solving

Strong communication skills

MS Office proficiency

Teamwork

Job description

Job Title: Customer Service Advisor

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Access to a range of high street discounts

Entity / company: Carlsberg Marston’s Brewing Company

Location: Wolverhampton, GB

Carlsberg Britvic is the largest multi‑beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:

Role Responsibilities

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote on-line digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team, but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT, and organisational skills with good experience of using MS office software

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Application Process

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.