Customer Service Advisor

FMG Repair Services Limited; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading automotive service provider in Southampton is seeking a Customer Service Advisor to join their team. You will be the face of the bodyshop, responsible for booking in customer vehicles, providing progress reports, and managing financial transactions. The ideal candidate will have a passion for customer service, a background in the automotive industry, and a full UK driving licence. This role offers a competitive salary, bonuses, and various employee benefits including life assurance and gym memberships.

Benefits

Bonus schemes

Life assurance

Well-being services

Discounted gym memberships

Vehicle-leasing schemes

Pension and share schemes

Qualifications

• Experience in a fast-paced customer-facing role.
• Knowledge of the automotive industry is required.
• A full UK Driving Licence is essential.

Responsibilities

• Book customer cars for repair and prepare job cards.
• Provide vehicle progress reports to customers.
• Liaise with customers, bodyshop, and third parties.

Skills

Customer focus

Teamwork mentality

IT Literacy

Problem-solving

Fast-paced customer experience

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

Position not right for you? Share it with someone you know.

Customer Service Advisor

Reference: JAN20261197

Expiry date: 2026-02-10 11:07:00.000

Location: Southampton

Benefits: Superb

Salary: £28,649.00 per annum, plus bonus

Location: Southampton

This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.

As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

About You

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to elevate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience of working in fast paced customer facing role, within the automotive industry, be that dealership, accident repair, service or sales. A full UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic bonus schemes
• free life assurance
• well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

• We’re a key part of one of the UK’s largest Automotive plcs, Redde Northgate - few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;
• We've recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?