Customer Service Advisor

Maximus; Paisley; On-site; GBP 25,000; Full time

Job summary

A global healthcare organization is looking for a dedicated Customer Service Advisor to support vulnerable members of the community. This role involves handling high volumes of calls and collaborating with charities and government entities to assist service users in accessing vital resources. Shift patterns are flexible, and the position is based in Paisley. Working here means making a meaningful impact in people's lives through compassionate support.

Qualifications

• A strong desire to assist vulnerable members of the community.
• Ability to collaborate with charities and other organizations.
• Experience in a contact centre role is beneficial.

Responsibilities

• Handle high volume calls and provide excellent service.
• Help service users explore their options and access resources.
• Collaborate with partner organisations to deliver support.

Skills

Passion for helping others

Strong communication skills

Ability to handle high call volumes

Job description

This is a 6 Month Fixed Term contract. The agents work shift from 8am – 8pm. Shifts patterns are 8am – 4pm, 9am – 5pm, 10am – 6pm & 12pm – 8pm. You will work a Saturday every 5/6 weeks which is a 9am – 5pm shift. The office is based Ground Floor, Pavilion 2, St James Business Park 83 Linwood Road Paisley PA3 3BB.

Salary is £24,570

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We are more than just a contact centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.

This role is perfect for someone who is passionate about providing help to those who need it most.

As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls. Collaborating with various smaller organisations, including charities, third sector and government entities, you will provide essential support to help service users explore their options and access the appropriate resources, making a significant difference in their lives.