Customer Service Advisor

The Compleat Food Group Limited; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food manufacturer based in London seeks a Customer Service Representative. The role involves being the first point of contact for customers, delivering exceptional service by listening and communicating effectively. Candidates should possess a good telephone manner, communication skills, and basic proficiency in Microsoft Office. Attention to detail and the ability to multi-task are essential for ensuring accuracy in order management and customer satisfaction. The position operates Monday to Friday, 8:30 a.m. to 5:00 p.m.

Qualifications

• Good telephone manner is essential.
• Proficiency in Microsoft Office applications is required.
• Ability to solve problems efficiently in a busy environment.

Responsibilities

• Provide a professional first impression for customer calls.
• Build rapport with customers and accurately input orders.
• Ensure calls are answered promptly and in a welcoming manner.
• Monitor orders for discrepancies and address issues.
• Handle general inquiries and escalate as needed.

Skills

Good telephone manner

Good verbal and written communication skills

Basic proficiency in Microsoft Office

Problem-solving ability

Ability to multi-task and prioritize workload

Attention to detail

Self-motivated

Job description

At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good – great quality, tasty and affordable food that people love to eat.

We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own‑label pastry, sweet bakery, party food, olives and antipasti, added‑value egg products, continental meats, dips and sauces and plant‑based food to the UK’s major retailers, as well as across foodservice.

With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.

Location:

Harvey and Brockless, Battersea, London

Harvey and Brockless are producers and distributors of speciality foods, working with artisan food producers across the globe. They have the largest collection of British farmhouse cheeses in the UK. At our site in Battersea, we slice and dice these cheeses to the liking of our customers.

Hours:

Monday to Friday, 8:30am – 5pm

Purpose:

To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer service at every interaction, ensuring a faultless supply of quality goods.

Your Duties Will Include:

• Provide a polite and professional first impression for customers calling for advice and to place orders.
• To build a rapport with customers, listening attentively to input orders accurately and efficiently on the system.
• Ensure that all incoming calls are answered within the set target times and in a welcoming and empathetic manner.
• Monitor and verify all orders received, ensuring accuracy, resolving discrepancies, and escalating issues when necessary.
• Liaise with customers regarding stock shortages and special orders.
• Handle all general enquiries and ensure that more complex customer queries are escalated.
• Encourage further sales where possible through short‑dated or over‑stocked goods.
• Update system with any relevant information received.
• Understanding the business and obtaining knowledge of both the company and our customers.

Knowledge, Experience and Skills:

• Good telephone manner.
• Good verbal and written communication skills.
• Basic proficiency in Microsoft Office (Word, Outlook, Teams).
• Ability to solve problems within the area of work.
• Able to multi‑task and prioritise workload appropriately.
• Accurate and thorough with attention to detail.
• Self‑motivated, able to work on own initiative.
• Understanding of a quality focused environment.

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies:

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.