Customer Service Advisor

Roam Charging; Crawley; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A growing EV infrastructure company is looking for a Customer Service Advisor to provide excellent support for customers using their charging network. This role involves handling inquiries via phone and email, tracking and updating customer cases, and escalating issues as necessary. Ideal candidates will have customer service experience, strong communication skills, and a team-oriented mindset. The company offers a friendly work environment in Crawley, competitive salary up to £30k, and various work perks including generous leave and learning benefits.

Benefits

25 days paid leave allowance

Learning and wellbeing perks including Gympass

Fantastic office environment

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Experience in a technical, utilities, or EV-related environment preferred.

Responsibilities

• Handling customer enquiries via phone, email, and online ticketing systems.
• Logging, tracking, and updating customer cases accurately.
• Escalating technical issues to relevant teams.

Skills

Customer service experience

Strong communication skills

Ability to remain calm under pressure

Problem-solving skills

Team player

Job description

Roam is a rapidly growing EV charging infrastructure business with a mission to Electrify your Everyday.

We are looking for a friendly and reliable Customer Service Advisor to join our EV charging support team. You will be the first point of contact for customers, providing excellent service, resolving queries, and supporting users of our EV charging network.

Where does this role sit?

This role sits within our Operations department, and will work closely alongside our Technical Support, Logistics, Data, and Dev teams.

What will you be doing?

• Handling customer enquiries via phone, email, and online ticketing systems
• Supporting customers with EV charging queries, faults, and general account issues
• Logging, tracking, and updating customer cases accurately using internal systems
• Providing clear, professional, and timely communication to customers
• Escalating technical or complex issues to the relevant teams when required
• Following company processes and adhering to service-level agreements (SLAs)
• Maintaining a positive and customer-focused approach at all times
• Weekend on call periodically reviewing tickets to ensure no significant issues arising or escalating where applicable

Who are we looking for?

We are seeking candidates with the following:

• Previous customer service experience (essential)
• Strong communication skills, both written and verbal
• Ability to remain calm and professional when handling complaints
• Good problem-solving skills and attention to detail
• Comfortable using IT systems and learning new platforms
• Ability to work independently and as part of a team
• Team player, positive attitude

You'll likely be a good fit if you have:

• Experience in a technical, utilities, or EV-related environment
• Interest in electric vehicles or sustainability
• Experience working in a call centre or support desk environment

Diversity matters!

At Roam, we are committed to building a team that reflects the society we live in and the customers we serve. As an equal opportunities employer, we welcome applications from everyone regardless of age, disability, sex, gender identity, sexual orientation, race, religion, or background. If you’re passionate about what we do but don’t meet every requirement, we still encourage you to apply, you might be the perfect fit!

Why join us?

Join us if you\'re passionate about making a real impact on the UK’s journey to Net Zero. We’re at the forefront of sustainable innovation, building infrastructure that directly supports the transition to clean energy and a low carbon future. Here, your work won’t just be a job, it will be part of a nationwide mission to drive lasting environmental change.

Package & perks

Up to £30k per annum, dependent on experience.

A few work perks to mention:

• A fantastic office in Crawley
• 25 days paid leave allowance + your birthday off
• Learning and wellbeing perks, including Gympass, Octopus MoneyCoach, learning allowances, CycleScheme, and further discounts

We are proud to be a Living Wage Employer.

If you want to help with our mission to Electrify your Everyday, we'd love to hear from you!